rjbaji Privacy Policy

This Privacy Policy ("Policy") applies to all users of the rjbaji platform, accessible at rjbaji.net, and governs the collection, use, storage, disclosure, and protection of personal data. rjbaji ("we", "us", "our") is committed to handling your personal information responsibly and in compliance with internationally recognised data protection principles. By creating an account on rjbaji or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood its contents.

This Policy applies to personal data collected through the rjbaji website, mobile-optimised site, customer support channels, email correspondence, and any other service operated under the rjbaji brand. If you are located in Bangladesh and have questions about how this Policy applies to your specific circumstances, please contact us at [email protected].

1 Information We Collect

1.1 Information You Provide Directly

When you register for a rjbaji account or interact with our services, you voluntarily provide us with personal information. The categories of information we collect at registration and during account use include:

• Identity information: Full legal name, date of birth, and gender.
• Contact information: Email address, mobile phone number, and residential address (including district and division within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Account credentials: Username and encrypted password. rjbaji never stores passwords in plain text.
• Financial information: Payment method details (bKash number, Nagad number, Rocket number, Upay number, bank account details, or card information). Full card numbers are never stored on rjbaji servers; tokenised references are held instead.
• Verification documents: Copies of government-issued photo ID (National ID card, passport, or driving licence), proof of address documents, and payment method ownership verification where required for KYC.
• Communications: Records of your correspondence with rjbaji customer support, including live chat transcripts, emails, and submitted support tickets.

1.2 Information Collected Automatically

When you access rjbaji, certain technical data is collected automatically by our systems. This includes:

• Device and browser information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, click paths, search queries entered on the platform, game sessions initiated, bets placed, and deposit or withdrawal actions taken.
• Geolocation data: Approximate geographic location derived from your IP address. We do not access GPS-level precise location without explicit consent.
• Session data: Login timestamps, session duration, and logout events used for security monitoring and fraud detection.

1.3 Information from Third Parties

rjbaji may receive personal data about you from trusted third-party sources in certain circumstances, including:

• Payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners) who share transaction confirmation data necessary to verify deposits and process withdrawals.
• Identity verification service providers engaged to assist with KYC document checks.
• Fraud detection and risk management partners who may flag accounts or transactions associated with known fraudulent activity patterns.
• Analytics providers who supply aggregated, anonymised behavioural data to help us improve platform performance.

2 How We Use Your Data

rjbaji processes personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The primary purposes for which we process personal data are as follows:

2.1 Account Management and Service Delivery

Your personal data is used to create and maintain your rjbaji account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels, provide access to cricket betting, live casino, slots, sports betting, and entertainment games, and communicate account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.

2.2 Legal and Regulatory Compliance

rjbaji is legally obligated to verify player identity and conduct anti-money-laundering (AML) checks. We process identity and financial data to fulfil Know Your Customer (KYC) obligations, detect and investigate suspicious transactions, respond to lawful requests from regulatory authorities or law enforcement bodies, and maintain records as required by applicable international gaming and financial regulations.

2.3 Fraud Prevention and Security

Technical and behavioural data is analysed to detect unusual login patterns, identify potentially fraudulent account activity, prevent multiple-account abuse, monitor for collusion or match-fixing indicators, and protect the integrity of our gaming products. These activities are in the legitimate interests of rjbaji and all genuine players on the platform.

2.4 Responsible Gaming

rjbaji uses your gaming behaviour data — including session frequency, deposit volumes, and game participation patterns — to identify signs of potentially problematic gambling behaviour. Where such patterns are identified, we may proactively reach out, apply account-level safeguards, or trigger responsible gaming interventions in accordance with our Responsible Gaming Policy.

2.5 Marketing and Promotions

With your consent, rjbaji may use your contact information to send you promotional communications about new games, seasonal offers (for example, Eid promotions, BPL cricket specials, or Pohela Boishakh bonuses), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing email you receive. Withdrawal of consent to marketing does not affect the processing of data for account management or legal compliance purposes.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to understand how players navigate the rjbaji platform, which game categories attract the most engagement, how deposit and withdrawal flows perform, and where technical issues may arise. This data does not identify individual players and is used solely to improve the overall quality of the rjbaji experience.

3 Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. rjbaji uses cookies and similar technologies (including local storage and session tokens) to make the platform function correctly and to understand how it is being used.

3.2 Types of Cookies We Use

• Essential cookies: Required for the platform to operate. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. You cannot opt out of essential cookies while using rjbaji.
• Functional cookies: Store your preferences such as language settings, selected odds format, and last-visited game category to improve your experience across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about page traffic and user journeys. rjbaji uses this data internally; it is not shared with advertising networks.
• Security cookies: Help identify unusual login activity, detect automated bots, and flag potentially fraudulent sessions in real time.

3.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. However, disabling essential cookies will prevent you from logging in and using core platform features. Detailed instructions for managing cookies are available in your browser's help documentation. rjbaji does not use third-party advertising cookies or behavioural retargeting pixels.

4 Data Sharing & Third Parties

rjbaji does not sell, rent, or exchange your personal data with third parties for their own commercial purposes. We share your data with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

4.1 Payment Service Providers

To process deposits and withdrawals, rjbaji shares relevant transaction details with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers act as independent data controllers for payment processing and are subject to their own privacy obligations.

4.2 Identity Verification Partners

KYC document checks may be performed by authorised third-party identity verification specialists. These partners process your identity documents solely for verification purposes and are contractually bound to handle data in accordance with international data protection standards.

4.3 Technology and Infrastructure Providers

rjbaji uses reputable cloud infrastructure, hosting, and security service providers to operate the platform. These providers may process personal data on our behalf as data processors and are bound by strict data processing agreements prohibiting independent use of the data.

4.4 Legal Disclosure

rjbaji may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a lawful court order, a regulatory investigation, or an AML reporting obligation. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of rjbaji's business assets, personal data held by rjbaji may be transferred to the acquiring entity. In such an event, we will notify affected players via the email address registered on their account before their data is transferred and becomes subject to a different privacy policy.

5 Data Security Measures

rjbaji implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data in transit between your browser and rjbaji servers.
• AES-256 encryption for sensitive data at rest, including identity documents and financial account references.
• Password hashing using industry-standard algorithms (bcrypt). Plain-text passwords are never stored.
• Tokenisation of payment instrument details. Full payment account numbers are never written to rjbaji databases.
• Web Application Firewall (WAF) and DDoS mitigation services protecting platform availability and preventing injection attacks.
• Intrusion detection systems monitoring network traffic for anomalous patterns in real time.

5.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Staff members can only access the data categories relevant to their specific role.
• All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Third-party vendors with access to personal data are subject to contractual data processing agreements and regular security reviews.
• Security audits and vulnerability assessments are conducted on a regular basis by internal and external specialists.

6 Data Retention

rjbaji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements. The table below summarises our general data retention approach by data category.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where deletion is not immediately possible due to backup storage cycles, the data is isolated and protected from active use until deletion is completed.

7 Your Privacy Rights

As a rjbaji player, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and your account username. rjbaji will respond within 30 days of receiving a verified request.

8 Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to rjbaji's data protection practices, please contact our support team in writing at [email protected]. Our team operates around the clock and aims to acknowledge all privacy-related enquiries within one business day, Bangladesh Standard Time (UTC+6). For formal data subject requests, please include your registered username, the nature of your request, and any relevant supporting information.

8.2 Policy Updates

rjbaji reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our business operations. When material changes are made, we will notify active players by email to their registered address and publish the updated Policy on this page with a revised effective date. The continued use of the rjbaji platform after notification of a material change constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how your data is being protected.

8.3 Minors

rjbaji is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If rjbaji becomes aware that personal data has been collected from an underage individual, that account will be immediately suspended, any balance returned, and the personal data deleted as quickly as legally permissible. If you believe a minor has registered on rjbaji, please notify us immediately at [email protected].